Per poter procedere avrai bisogno di:

• order number;
• products you want to return;
• any information useful for handling the request.

Once the request is approved, RAUVÉA will communicate the address to which the return should be sent.

The product must be shipped within 14 days of notification of withdrawal.

Conditions for return

In order to be accepted, the product must be:

• intact;
• not used;
• complete with original packaging;
• sealed and not opened.

For hygiene and product protection reasons, perfumes opened after delivery or stripped of their original seal cannot be returned.

Any freebies or samples received with the order must be returned along with the product.

Products not eligible for return

Returns cannot be made for:

• open or used products;
• products without the original seal and/or original packaging;
• customized or custom-made items, where present.

If the returned product is not eligible for return as required by this policy, RAUVÉA will return it to the customer, covering the related shipping costs.

Defective or damaged products

Where the product received is:

• undamaged,
• defective;
• not in accordance with the order placed;

We invite you to contact us promptly at: support@rauvea.com

Photographs of the product and packaging may be required in order to verify the reported issue.

Once the request has been approved, you will be able to choose between:

• product replacement;
• reimbursement of the amount paid.

In these cases, any return costs will remain the responsibility of RAUVÉA.

Return shipping

The shipping costs for returning the product are borne by the customer, except in cases of defective, incorrect or damaged product.

After the return request has been approved, the customer will be able to proceed independently with shipping the product to the address communicated by RAUVÉA.

It is recommended to use a traceable shipment and adequate packaging to protect the product during transport.

Items returned without a prior return request or approval from RAUVÉA will not be accepted.

RAUVÉA cannot be held responsible for any loss or damage that occurred during the transport of the return.

Return approval

Once the returned product is received, RAUVÉA will verify that it does not show any alterations, tampering or signs of use that could compromise its future resale and that it falls within the return conditions set out in this policy.

The client will be informed of the outcome of the verification.

Refund

The refund will be processed within 14 days after the withdrawal is communicated. RAUVÉA reserves the right to suspend your refund until you receive the returned product and verify its compliance with the return conditions set forth in this policy, or until you receive proof that the return has been shipped.

In case of exercise of the right of withdrawal under the applicable legislation, the standard shipping costs related to the initial order will also be reimbursed, exclusively in the case of full return of the order.

Once the returned product has been received and verified, the refund will be made through the same payment method used for the purchase, unless otherwise agreed.

Banking timelines may vary depending on the payment method used.