Shipping
For RAUVÉA, every order is prepared with care and attention, so that each product arrives at its destination as safely and on time as possible.
Orders are processed on working days and entrusted to the GLS courier according to the methods indicated below.
Order Processing
Orders are generally prepared within 1-2 business days (Monday to Friday) of confirmation of purchase.
Orders placed on weekends or holidays will be processed from the next first useful working day.
Shopping time and delivery
RAUVÉA ships throughout Italy and several European countries.
Shipping costs, thresholds for free shipping and indicative delivery times according to the country of destination are indicated below.
| Destination | Delivery time | Shipping cost | Free shipping |
| Italy | 1-3 business days (up to 5 days to the Islands) | 5,90€ | For orders of 49€ |
| Austria, Belgium, Germany, Liechtenstein, Luxembourg, Netherlands | 3-7 business days | 10,90€ | For orders of 90€ |
| Bulgaria, Croatia, Denmark, Estonia, France, Greece, Ireland, Latvia, Lithuania, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary | 3-7 business days | 15,90€ | For orders of 240€ |
The indicated delivery times start from the moment the order is shipped.
Delays may occur in relation to product availability, holiday periods, high order volume, logistical delays or force majeure.
Any delays attributable exclusively to the courier or external circumstances cannot be considered the direct responsibility of RAUVÉA.
Once entrusted to the courier, the customer will receive an email containing the tracking of the shipment.
Updating the tracking may take up to 48 hours after the carrier takes charge.
For some European destinations, delivery may take place in accordance with the operating procedures provided for by the courier in the country of destination.
Any customs duties, local taxes or import costs applicable in the country of destination remain the responsibility of the customer.
Delivery address
It is the customer's responsibility to provide complete and correct shipping details, including address, telephone number and the recipient's name.
RAUVÉA cannot be held responsible for any delays or missed deliveries due to:
- incorrect or incomplete address;
- insufficient or incorrect data;
- absent recipient;
- inability to contact the courier;
- failure to collect the shipment.
If the package is returned to the sender for reasons attributable to the customer, any re-shipping costs may be requested from the customer.
Damaged package
Upon delivery, the customer is required to verify the integrity of the package.
If the package is visibly damaged, opened, or tampered with, we recommend accepting delivery with reservations or refusing it and contacting us promptly at: support@rauvea.com