These conditions govern access to, use of the site www.rauvea.com and the purchase of products marketed by RAUVÉA.

This website (“Site”) is operated by:

Rauvea di Sacco Simona, with registered office at Via Roma 12, 82037 Castelvenere (BN), Italy.

VAT number 01891630624.

REA: BN - 314288

As used herein, the terms “RAUVÉA”, “we”, “us”, or “our” refer to the above holder.

Access to the Site and purchase of the products entails your acceptance of these Terms and Conditions, Privacy Policy, Cookie Policy, Shipping Policy, and Returns and Refunds Policy.

1. Use of the Site

By accessing the site, the user declares to:

• be of legal age or authorized by a legal guardian;
• provide truthful, up-to-date and complete data;
• Do not use the site for fraudulent, illegal or unauthorized activities.

Rauvéa reserves the right to restrict or deny access to the Site in case of violation of these Terms.

2. User accounts

If a personal account is created, the user is responsible:

• the confidentiality of their credentials;
• of the activities carried out through your account;
• timely communication of any unauthorized access.

3. Products

Rauvéa markets artistic fragrances and related products.

The images, descriptions and representations on the site have illustrative purposes and are made with the greatest possible accuracy.

However:

• Colors may vary depending on the device used;
• Slight variations can occur due to the presence of natural raw materials;
• It is not possible to guarantee the total absence of errors, inaccuracies or perceptual differences.

The availability of the products indicated on the site is to be considered indicative and may be subject to change without notice.

Rauvéa reserves the right to modify products, descriptions, availability and prices at any time without prior notice.

4. Prices and payments

All prices on the site are expressed in Euros (€).

Any applicable shipping costs, taxes or duties are indicated during checkout before order confirmation.

Payments can be made through the methods available at the time of purchase, including:

• credit and debit cards;
• PayPal;
• Klarna;
• Apple Pay;
• Google Pay.

Payments are processed through secure and encrypted third-party platforms. Rauvéa does not store or have access to complete data relating to the payment methods used by the customer.

If the payment is not authorized or completed correctly, the order cannot be processed.

Information relating to accepted payment methods is available during the purchase process.

5. Orders and Conclusion of the Contract

After placing an order, the customer will receive an automatic confirmation email containing:

• order number;
• Summary of purchased products;
• Main shipping information.

The receipt of the order confirmation does not automatically constitute the final acceptance of the order.

The sales contract is considered concluded at the time of shipment of the Products.

Rauvéa reserves the right to refuse, cancel or limit orders in the event of:

• unavailability of the product;
• Price errors or descriptions;
• incomplete or incorrect data;
• suspicion of fraudulent activity or improper use of the site.

In such cases, any amounts already paid will be refunded.

6. Shipping

Shipments are made in the manner indicated in the "Shipping Policy" section of the site.

Delivery times are indicative and may vary according to:

• destination;
• product availability;
• holidays;
• logistical delays;
• causes of force majeure.

Any delays attributable exclusively to the courier or to force majeure cannot be considered direct responsibility of Rauvéa.

Product risk is transferred to the customer at the time of delivery.

It is the customer's responsibility to provide correct and complete shipping data.